The Greater Sudbury Housing Corporation (GSHC) expects that in the normal course of business, there will be occasions where tenants do not feel that they have received adequate services, or that there are other issues that should be further addressed by GSHC. These circumstances are to be expected in a service delivery business. GSHC will endeavour to meet and exceed the standards of service delivery, and to respond to tenants promptly where concerns have been raised.
The tenant complaint process applies to all GSHC tenants. GSHC Management will ensure that the principles and practices of this process are followed. In all cases, however, tenants should seek to resolve issues directly with appropriate GSHC staff. Tenants can seek remedies as outlined in this process only when all attempts to resolve issues directly with GSHC staff are exhausted.